Privacy Policy

SafeTech Alarm Systems is committed to protecting your privacy. This privacy policy sets out how SafeTech Alarm Systems uses and protects any information you provide us when you use our services or navigate this website.

We are committed to ensuring that your privacy is protected. Any information collected by SafeTech Alarm Systems will only be used in accordance with this privacy statement.

Information We May Collect

SafeTech Alarm Systems may collect personal information in the course of providing or attempting to provide services to you.

The information we collect may include:

• Your name and job title
• Your contact information including your phone number, address and email address
• Your billing information including your billing address, banking information and/or credit card number
• Emergency contact/keyholder information
• Demographic information such as postal code, customer preferences and interests, as well as other general customer information
• Other information relevant to customer surveys or offers

What We Do With the Information We Collect

SafeTech Alarm Systems uses the information we collect to provide services, improve the services we provide and inform customers of additional products or services that may be of interest. In particular, we use the information we collect for the following reasons:

• Internal record keeping
• To contact clients regarding their services
• To improve our products and services
• To send periodic promotional emails about new products, special offers or other information which we think you may find interesting
• To distribute company newsletters
• SafeTech Alarm Systems may use non-personal information for product and service improvement and development, customer service, marketing and market research purposes

Keyholder information is used to contact appropriate emergency contacts in the event of an alarm and in some situations where the primary account holder cannot be reached.

How We Secure Your Information

All physical information (including all paper documents holding personal information) is securely stored in locked cabinets on SafeTech Alarm Systems premises to prevent unauthorized access. All electronic data is stored in a secure database server located on our premises. All information is appropriately backed up, verified and secured.

SafeTech Alarm Systems will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about products or services you may find interesting.

You may opt out of receiving promotional information at any time by contacting SafeTech Alarm Systems.

We retain personal information as long as it is needed to provide services to our customers. In the case that any information is destroyed, SafeTech Alarm Systems will do so safely in order to prevent unauthorized access.

Controlling Your Personal Information

You may request details of personal information which we hold about by contacting our office by phone or email. We will respond to requests as soon as possible. If you have any questions regarding our privacy policy, please contact us.

Website Tracking

The SafeTech Alarm Systems website uses IP addresses and website analytics information to analyze trends, indentify general website visitor behaviour and to gather broad demographic information in order to optimize and improve the website. This information is not linked to any personally identifiable information.

External Links

On occasion, the SafeTech Alarm Systems website will link to other websites of interest. While we make all efforts to only link to websites that offer secure browsing and handling of personal information, we are not responsible for the contents or privacy practices of any external link. You should exercise caution and review the privacy statement applicable to the website in question when visiting external links.

Policy Changes

This privacy policy is effective as of July 8^th, 2010. SafeTech Alarm Systems may update this policy from time to time by updating this page on our website. To ensure you are viewing the current policy, please visit our privacy policy page online.

Your Rights under the Consumer Protection Act, 2002,

You may cancel your agreement at any time during the period that ends ten (10) days after the day you receive a written copy of the agreement.  You do not need to give the supplier a reason for cancelling during this 10-day period.

If the supplier does not make delivery within 30 days after the delivery date specified in this agreement or if the supplier does not begin performance of his, her or its obligations within 30 days after the commencement date specified in this agreement, you may cancel this agreement at any time before delivery or commencement of performance.  You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

If the delivery date or commencement date is not specified in this agreement and the supplier does not deliver or commence performance within 30 days after the date this agreement is entered into, you may cancel this agreement at any time before delivery or commencement of performance.  You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

In addition, there are other grounds that allow you to cancel this agreement.  You may also have other rights, duties and remedies at law.  For more information, you may contact the Ministry of Consumer and Business Services.

To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice.  If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.

If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).

However, if you cancel this agreement after having solicited the goods or services from the supplier and having requested that delivery be made or performance be commenced within ten (10) days after the date this agreement is entered into, the supplier is entitled to reasonable compensation for the goods and services that you received before the earlier of the 11th day after the date this agreement was entered into and the date on which you gave notice of cancellation to the supplier, except goods that can be repossessed by or returned to the supplier. [Ont. Reg. 17/05, s. 35 (2).]

If the supplier requests in writing repossession of any goods that came into your possession under the agreement, you must return the goods to the supplier’s address, or allow one of the following persons to repossess the goods at your address:  The supplier. Or a person designated in writing by the supplier.

If you cancel this agreement, you must take reasonable care of any goods that came into your possession under the agreement until one of the following happens:  The supplier repossesses the goods. Or the supplier has been given a reasonable opportunity to repossess the goods and twenty-one (21) days have passed since the agreement was cancelled. Or you return the goods. Or the supplier directs you in writing to destroy the goods and you do so in accordance with the supplier’s instructions.  [Ont. Reg. 17/05, s. 35 (3).]